Modmail Rules & Usage
Modmail is the official way to contact Raven Logistics UK staff for support, appeals, whitelisting, and general assistance.
⚠️ Misuse of Modmail may result in a temporary or permanent blacklist.
Before You Open a Ticket
- Have you checked the FAQ or announcements?
- Is your issue something staff can actually help with?
- Do you have screenshots or evidence ready if needed?
- Have you selected the correct category?
- Is your message clear, respectful, and detailed?
Following this checklist helps staff resolve your issue faster.
Typical Staff Response Time
Staff usually respond within 5–30 minutes depending on activity.
Response times may vary during busy periods.
How to Use Modmail
- ✔ Send a direct message to the Raven Logistics UK bot to open a ticket.
- ✔ Select the correct category when prompted.
- ✔ Explain your issue clearly and provide relevant details.
- ✔ Be patient — staff will respond as soon as possible.
- ✔ Keep all communication respectful and professional.
What You Should NOT Do
🚫 Repeated violations in this section will lead to a Modmail blacklist.
- ❌ Do not open multiple tickets for the same issue.
- ❌ Do not spam messages.
- ❌ Do not troll or joke in Modmail.
- ❌ Do not harass or insult staff.
- ❌ Do not attempt to bypass punishments.
- ❌ Do not send inappropriate content.
Blacklist Reasons
⛔ Blacklisting is only used when necessary to protect staff and the community.
- • Spamming Modmail
- • Harassment or abusive behaviour
- • Sending threats or hostile messages
- • Trolling or disruptive behaviour
- • Evading punishments
- • Sharing unsafe or inappropriate content
- • Opening excessive tickets
- • Ignoring staff instructions
Appealing a Blacklist
If you believe you were blacklisted unfairly, you may appeal after 30 days by contacting a senior staff member.